1. Introduction
Simple Network Solutions ("SNS," "Company," "we," "us," or "our") is an information technology consulting and managed services provider. We support organizations with managed IT services, cybersecurity, cloud services, compliance support, and AI-assisted automation.
This Privacy Policy explains how we collect, use, disclose, and protect information when you (a) visit our website, (b) request information or services, (c) become a customer or vendor, or (d) interact with our AI-enabled tools and automation systems.
If you do not agree with this Privacy Policy, please do not use our website or services.
2. Scope
This Privacy Policy applies to:
- Website visitors and prospective customers
- Customers who receive managed services, cybersecurity services, consulting, and support
- Individuals who contact us via forms, email, phone, chat, or our AI assistant
- Business partners and vendors
This Privacy Policy does not cover third-party websites, platforms, or services that may be linked from our site. Their privacy practices govern their services.
3. Information We Collect
3.1 Information You Provide Directly
We may collect information you provide to us, including:
- Full name, job title, company name, and business contact details
- Email address, phone number, mailing address
- Account, billing, and payment information (processed through payment providers)
- Messages, support requests, tickets, and communications
- Files or information you upload or provide for troubleshooting or service delivery
3.2 Technical & Operational Information (Service Data)
When we provide managed IT and security services, we may collect and process technical data such as:
- Device identifiers (hostnames, device IDs), IP addresses, MAC addresses
- Operating system and application details
- Network configuration data, firewall logs, router/switch telemetry
- Security events and alerts (EDR, SIEM, AV/anti-malware logs)
- Authentication and access logs (e.g., sign-in events, MFA events)
- Backup status and metadata, storage and performance metrics
- Cloud environment configuration and administrative activity logs
Important: We collect and use Service Data only to deliver contracted services such as support, monitoring, security, compliance reporting, and troubleshooting.
3.3 AI & Automation Interaction Data
If you use our AI assistant or automated support tools, we may collect:
- Chat prompts, questions, and conversation content
- Attachments or files you submit through AI-enabled interfaces
- Interaction metadata (timestamps, device/browser type, routing information)
AI training notice: We do not use confidential client data to train public AI models without explicit written permission. Where we use third-party AI services, we apply data minimization, access controls, and vendor safeguards.
3.4 Website Data (Cookies & Analytics)
When you visit our website, we may automatically collect:
- Browser type, operating system, device type
- Pages viewed, links clicked, time spent on pages
- Referring/exit pages, approximate location (city/state)
- IP address and general usage metrics
4. How We Use Information
We use information for business purposes including:
- Providing IT consulting, managed services, cybersecurity services, and support
- Monitoring systems, detecting threats, and improving security posture
- Administering cloud services and IT environments
- Responding to inquiries and managing customer relationships
- Billing, invoicing, payments, and contract administration
- Auditing, internal analytics, quality assurance, and service improvements
- Legal compliance, fraud prevention, and protecting rights and safety
- Marketing communications (where allowed by law and your preferences)
We do not sell your personal information.
5. AI Use & Transparency
SNS may use AI and automated tools to assist with:
- Helpdesk triage and response drafting
- Log analysis and anomaly detection
- Security alert enrichment and prioritization
- Drafting documentation and compliance summaries
- Workflow automation and ticket routing
5.1 Human Oversight
AI output may be reviewed by SNS staff, especially when it impacts security decisions, client deliverables, or recommendations. AI tools are not a substitute for professional judgment.
5.2 AI Data Handling
We apply controls such as:
- Data minimization (only sending what is necessary)
- Encryption in transit where supported by vendors
- Access control and least-privilege permissions
- Vendor review and contractual safeguards where applicable
- Retention controls and deletion practices
6. Legal Bases for Processing (Where Applicable)
Depending on your jurisdiction and the context, we process information based on:
- Contract necessity (to provide services you request)
- Legitimate interests (security, service improvement, fraud prevention)
- Consent (marketing preferences, certain cookies where required)
- Legal obligations (tax, accounting, lawful requests)
7. How We Share Information
7.1 Service Providers (Vendors)
We may share information with trusted vendors who help us provide services, such as:
- Cloud providers (e.g., Microsoft 365/Azure, Google Workspace/Cloud, AWS)
- Security and monitoring vendors (e.g., EDR, SIEM, email security, vulnerability scanning)
- Backup and disaster recovery providers
- Helpdesk, ticketing, CRM, and communication platforms
- Payment processors
- Analytics providers (website measurement)
These vendors are required to protect information and use it only for providing services to us, consistent with contractual obligations.
7.2 Legal, Safety, and Compliance
We may disclose information if we believe it is necessary to:
- Comply with a law, regulation, subpoena, court order, or governmental request
- Protect the security of our services and systems
- Prevent fraud, abuse, or cybercrime
- Protect rights, property, or safety of SNS, our clients, or others
7.3 Business Transfers
If SNS undergoes a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. Security measures may include:
- Encryption in transit (TLS) and encryption at rest where supported
- Multi-factor authentication (MFA) for administrative access
- Role-based access control (RBAC) and least-privilege permissions
- Security monitoring and alerting
- Patch management and vulnerability management processes
- Vendor risk assessment practices
- Secure remote access controls
- Logging and audit trails where appropriate
No method of transmission or storage is 100% secure. However, we continuously evaluate and improve safeguards.
9. Data Retention
We retain information only as long as necessary for the purposes described in this policy, including:
- To provide services for the duration of the engagement
- To meet contractual, legal, accounting, or regulatory obligations
- To resolve disputes and enforce agreements
- For security, business continuity, and audit purposes
10. Your Privacy Rights
Depending on your jurisdiction, you may have rights including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Opt out of certain data processing where applicable
- Request a copy of your information (data portability) where applicable
To exercise rights, contact us using the information in Section 18. We may need to verify your identity.
11. California Notice (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what categories of personal information we collect and why
- Request access to specific pieces of personal information
- Request deletion of personal information (subject to exceptions)
- Request correction of inaccurate personal information
- Opt out of the "sale" or "sharing" of personal information (we do not sell personal information)
- Limit the use of sensitive personal information (as applicable)
- Not be discriminated against for exercising privacy rights
Sale/Sharing: SNS does not sell personal information. We also do not share personal information for cross-context behavioral advertising in a manner that would be considered "sharing" under CPRA.
12. Other U.S. State Privacy Rights
Residents of certain states (including Virginia, Colorado, Connecticut, Utah, Texas, and others) may have privacy rights similar to those described above. We will comply with applicable state privacy laws based on residency and context.
13. Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, improve performance, and understand site usage. You can control cookies through your browser settings. Some site features may not work properly if cookies are disabled.
14. Marketing Communications
We may send business communications related to services, security updates, or important notices. Where required by law, we will obtain consent for marketing communications. You can opt out at any time by using the unsubscribe link or contacting us.
15. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take steps to delete it.
16. Incident Response & Breach Notification
SNS maintains incident response practices designed to detect, respond to, and recover from security incidents. If we determine that personal information was impacted by a breach, we will provide notifications as required by applicable laws and contractual obligations.
17. International Data Transfers
SNS is based in the United States. If information is transferred outside the U.S. (for example, due to global vendor infrastructure), we implement reasonable safeguards appropriate to the risk and context.
18. Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, contact:
Simple Network Solutions
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and revise the "Last Updated" date. Your continued use of our website or services after changes become effective constitutes acceptance of the updated policy.
Have a privacy question?
Our team is happy to help clarify anything in this policy.